My Laser Portable 2.0 device shuts down even when connected to external power supply, what can I do?

First make sure that the battery switch is on in Laser Portable 2.0 because the device won’t charge if it is in a off-position. Also, check that the charger or other cords are securely attached. If this does not work contact your local distributor as this might mean that the charger might be broken.