“Glass detection error” Message – Troubleshooting Steps for Sparklike Laser

If the “Glass Detection Error” message appears, follow these steps:

1. Check Settings & Placement
   • Ensure the pre-set glass and spacer values are correct.
   • Make sure the device is firmly pressed against the glass and not tilted.
2. Clean the Device Window
   • Dirt or smudges can interfere with the measurement. Clean the device window and try again.
3. Restart the Device
   • If the issue persists, shut down the device and Windows. Wait 20 seconds before restarting.
4. Check for Coatings
   • If none of the above steps work, the error may be due to insufficient laser signal caused by coatings on surfaces 1 or 2 of the IGU.
   • Try measuring from the other side of the unit.

Following these steps should resolve most Glass Detection Error cases. If the issue continues, please contact Sparklike Support.